At Ethan Gadgets, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and options.

1. Return Eligibility

You may return eligible items within 30 days from the date of receipt for a refund or exchange. To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and in the original packaging.
• All accessories, manuals, and documentation must be included.
• Proof of purchase (e.g., order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards
• Downloadable software products
• Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] to request a return authorization.
2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories and documentation.
3. Ship the Item: Send the item to the address provided by our customer service team. You are responsible for the shipping costs for returns, unless the return is due to an error on our part (e.g., defective or wrong item).

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-7 business days].

5. Exchanges

If you would like to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item. Refunds for returned items will be processed as described above.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.

7. Changes to This Policy

Ethan Gadgets reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us [email protected].